shogi Account & Payment FAQ
Our shogi users frequently ask about registration steps, payment methods, game markets, bonus terms, account settings, support channels, password recovery, and withdrawal timelines. This page answers the most common questions so you can get started quickly and manage your account confidently.
We at shogi designed this FAQ to cover the operational basics—what happens when you sign up, how deposits and withdrawals work, which tournaments we cover, and how to reach our support team. For detailed legal obligations, funding limits by jurisdiction, and account closure procedures, refer to our full [[terms-conditions/]] and [[legal/]] pages.
If you cannot find your answer here, our support team responds to inquiries via email and in-app messaging during business hours. We recommend reading the relevant section below before contacting us; this often resolves the issue faster and helps us focus on more complex cases.
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet
- Game rules and marketsfootball betting, live-dealer tables, slots, esports markets
- Security and account careaccount protection and support
Find your question below. Each accordion section covers a topic area; click to expand the answer.
Account and registration
When you register on shogi, we require a username (4–20 characters, letters and numbers), email address, strong password (minimum 8 characters, mixed case and symbols recommended), mobile number (with country code), and confirmation that you are in a supported jurisdiction and comply with local law. We send a one-time verification code to your mobile number; enter this code to activate your account. After activation, you can deposit and place trades immediately. Before your first withdrawal, we request Know Your Customer verification: a clear photo of your national ID or passport and a recent utility bill or bank statement showing your name and address. This KYC step protects both you and our shogi platform.
On the shogi login page, click "Forgot password?" and enter your username or email address. We send a secure reset link to your registered email within minutes. Open the link, create a new password (at least 8 characters, with letters, numbers, and symbols), and confirm. Your new password takes effect immediately. If you do not receive the reset email, check your spam folder or wait a few minutes and request again. If the issue persists, contact our support team via email or in-app messaging and provide your shogi username and the email address registered to your account.
Log in to your shogi account and go to Settings or Account Preferences. There you can update your email, phone number, language preference, and notification settings. We at shogi allow you to opt in or out of promotional emails and push alerts. If you wish to pause activity temporarily, you can request a brief suspension via support; we will review your request and confirm the dates. For permanent account closure, submit a request through the Account Closure option in settings or contact support, and we will process your request according to our standard procedures. Any remaining balance is withdrawn during the closure process, subject to KYC verification.
Payments and transactions
Our shogi platform accepts deposits from many payment rails: e-wallets (e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking) and direct bank transfer to virtual accounts on local payment, online payment, e-wallet, or mobile banking. Each method supports a minimum deposit amount and most carry no upper limit for individual transfers. For example, local payment and online payment work well for users in Jakarta, Surabaya, and Bandung who prefer instant mobile payments. Bank transfers suit users who prefer institutional security. We recommend checking your chosen payment method during checkout to see its minimum. Deposits appear in your shogi balance within minutes for e-wallets and standard business hours for bank transfers. All deposits are instant and encrypted.
Withdrawal requests on shogi undergo verification during standard business hours. Our system checks your account balance, KYC status, and transaction history to prevent fraud. Once verified, we initiate the transfer to your chosen payment method—e-wallet, bank account, or virtual account. E-wallet withdrawals (e-wallet, mobile banking, local payment) typically settle within hours. Bank transfers take one to two business days depending on the receiving bank. We cannot guarantee exact timelines due to external banking delays, but most users see their funds within this window. If your withdrawal is delayed beyond the standard timeframe, contact our support team with your request ID and shogi username, and we will investigate.
We at shogi periodically run welcome offers for new accounts and seasonal promotions around events like Idul Fitri, Idul Adha, and Imlek. Bonus terms vary by offer; we always display the full conditions before you accept. Typical terms state that bonus credit must be wagered a certain number of times (rolling requirement) across sportsbook, live dealer, or slots before withdrawal. Some offers apply only to specific markets—for example, a promotion might limit bonus use to football markets during Piala AFF season. All bonus terms are listed clearly in the promotion details. If you have questions about a specific offer, contact our support team before accepting, and we will explain the conditions clearly.
Game rules and markets
Our shogi sportsbook covers major leagues and tournaments: Liga 1 (Indonesia's top division), Piala AFF (Southeast Asia regional tournament), Piala Indonesia (domestic cup), Champions League (European), Premier League (England), and occasional matches from other European leagues. We also offer badminton, MotoGP, and select esports markets (Mobile Legends, Free Fire, PUBG Mobile). Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger with professional dealers from multi-camera studios. Slots include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Market availability varies by date; the shogi dashboard shows all currently live and upcoming markets. Check the sportsbook section regularly to see what tournaments are active.
You can reach our shogi support team in two ways. First, use the in-app messaging feature: open your shogi account, go to Help or Support, and send a message. Our team responds during business hours. Second, email our support address directly (available in your account under Contact Us). In either case, include your shogi username, the date and time of your issue, a clear description of the problem, and any error messages you saw. If your issue is urgent—such as a suspected unauthorized transaction or account lock—mark it as urgent and provide your contact number so we can prioritize. We aim to acknowledge tickets within a standard business window and resolve most issues within one to two business days.
Security and account care
We at shogi encrypt all data in transit using SSL (Secure Sockets Layer) between your device and our servers. Your password is salted and hashed—we never store it in plain text. Your payment information and identity documents are stored in encrypted, access-controlled databases. We require KYC verification before withdrawals to confirm your identity and prevent fraud. We recommend using a strong, unique password and enabling the optional two-factor verification if available on your shogi account. Never share your login credentials, and always log out of shared devices. If you suspect unauthorized access, change your password immediately and contact our support team.
Our shogi services are available only where local law permits. We operate under a jurisdiction-restricted model and comply with local regulations in supported regions. When you register, you confirm that you are in a supported jurisdiction and that your use of shogi complies with applicable local law. We do not offer our services in jurisdictions where online wagering is prohibited. If you are unsure whether your jurisdiction is supported, contact our support team before attempting to register. Using shogi from an unsupported jurisdiction may result in account suspension or closure and forfeiture of funds.
If you notice unauthorized trades, unexpected withdrawals, or login attempts from unfamiliar locations, contact our shogi support team immediately. Change your password right away from a secure device. Do not attempt to log in repeatedly if you suspect fraud—repeated login attempts may trigger additional security holds on your account. Our support team will review your account history, confirm any fraudulent activity, and take corrective action. Depending on the situation, we may reverse unauthorized transactions or temporarily freeze your account while we investigate. Always keep your recovery email and mobile number up to date so we can reach you quickly if we detect suspicious behaviour.